HOW DOES THE ENTIRE PROCESS WORK?
Once you submit the required paperwork, and your deposit is received, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver or the terminal to schedule the pick up time and date. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you will receive a copy. The same Bill of Lading will be present on delivery so you can re-inspect the car. The driver should again call you 12 to 24 hours in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading. It is important that you and the transport driver sign this document. Claims cannot be processed by our insurance company if damage is not noted at time of delivery.
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IS MY VEHICLE INSURED?
Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick up and delivery. When your vehicle is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Document any damage on the Bill of Lading and obtain the driver's signature. The insurance company will not process claims if damages are not documented at the time of delivery.
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HOW DO I PAY?
A minimal pre-determined deposit is required for each vehicle to be transported. We accept Visa, MasterCard, Discover Card or certified funds. If you decide to just pay the minimum required deposit the remaining amount will be COD upon delivery of your vehicle. If you wish to make payment in full on your credit card, payment must be paid in advance when your order is submitted. Upon delivery of your vehicle, drivers will only accept cash or certified funds made out to them for all COD's. NOTE: For your protection, all credit card numbers are secure and safe with LONGHORN AUTO HAULERS.
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WHAT KIND OF TRANSPORTER WILL MOVE MY VEHICLE?
Vehicles will be transported via multiple car carriers, the same type used to transport new vehicles to dealerships. Most vehicles are transported via multiple car carriers, the same type used to transport new vehicles from the manufacturing plants to dealerships.
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WHAT IS THE DIFFERENCE BETWEEN AN OPEN AND AN ENCLOSED CARRIER?
Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions. Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed carriers are recommended for custom and antique/classic cars. This mode of transport is more costly than the open carrier.
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DO I HAVE TO BE PRESENT WHEN MY VEHCILE IS PICKED UP AND DELIVERED?
Yes. You must be present at both the pickup and delivery of the vehicle or you may designate a person to act as your agent in your absence.
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WHERE WILL MY VEHICLE BE PICKED UP AND DELIVERED?
The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of these large transport carriers or local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.
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HOW LONG WILL IT TAKE TO PICK UP AND DELIVER MY VEHICLE?
A coast to coast trip usually takes from 10 to 14 days. Shorter trips can take from 3 to 10 days, depending on the distance. Traffic, inclement weather, truck breakdowns and other unforeseen events may delay the transport of your vehicle. Pickup and delivery dates are estimated times but are not guaranteed. LONGHORN AUTO HAULERS will not be held responsible for delays for any reason, nor will it be responsible for any fees, penalties or rental car reimbursements as a result of delays.
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HOW DO I PREPARE MY VEHICLE?
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna, if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. The radiator needs to have an adequate level of fresh anti-freeze to protect your vehicle from cold weather. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate anti-theft devices.
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CAN I PUT ANYTHING (ITEMS) IN MY TRUNK?
LONGHORN AUTO HAULERS does not authorize personal belongings in the vehicle nor or these items covered by carrier insurance. If you choose to put items in your vehicle it is completely at your own risk. You may put up to 100 lbs. of personal items in the trunk of your vehicle. ABSOLUTELY NO firearms, hazardous materials, illegal substances or contraband may be placed in the vehicle. Not only are auto shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The auto shipping and car transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car.
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WHAT IS A BILL OF LADING OR FREIGHT BILL?
The Bill of Lading or Freight Bill serves as a receipt for your vehicle and it represents the contract of carriage between you, as the shipper, and the Carrier. The Driver will give you a copy of the Bill of Lading at the time the vehicle is picked up. The Bill of Lading is an important document to you. It must be signed by the driver and by you or your agent. It should show the name of the Shipper, the origination contact and location and to whom and where it is delivering, plus all pertinent telephone numbers. Review the Bill of Lading to make sure that the place of delivery is shown correctly, and that the Bill of Lading contains the name, address, and telephone number where the Shipper or authorized agent can be notified of problems and possible delays while the vehicle is in transit. The Bill of Lading should also have the name, address, and telephone number of the Carrier. Legally, the Carrier must utilize a Bill of Lading and give you a copy of it before your vehicle leaves the point of origin. Familiarize yourself with your copy of the Bill of Lading and read the conditions on the front and back of the form carefully. Be certain you understand that portion of the Bill of Lading which sets forth the liability of the Carrier for any loss or damage to your vehicle.
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